Getting Started at Prevail
Prepare for your first Prevail Session: confirm your equipment and connection, schedule a Session, and find detailed guides in the Prevail Help Center.
Set up in three steps
Complete these steps before your first Session.
Check your equipment
Test your connection
Join your Session
Schedule a Prevail Session
Online
RecommendedEmail or phone
Prevail Help Center
Detailed, step-by-step guides for every Prevail feature.
Quick Start
Prevail Sessions
Session Review
Frequently Asked Questions
What internet speed do I need?
Your broadband connection should have a minimum download speed of 10 Mbps and a minimum upload speed of 4 Mbps. A wired connection is generally more consistent and stable, and faster speeds may improve image quality and system responsiveness.
Which browsers are supported?
Prevail supports Google Chrome, Microsoft Edge, and Firefox on desktop and laptop computers, and performs best using Google Chrome. Safari is not supported on desktop but is supported on iOS devices, including iPad.
What should I do if my firewall or VPN blocks Prevail?
You may need to configure your network firewall or log out of your VPN. For assistance, contact your company or firm's IT department, or Prevail Customer Success at CustomerSuccess@prevail.ai. If you connect outside your VPN, you may lose access to company email or files, so consider uploading your documents to your Prevail Briefcase before your Session.
How can I test my setup before a Session?
You can schedule a Prevail Test Session to confirm that your network, hardware, and browser work well with Prevail. You can also connect to a scheduled Session up to 30 minutes before its start time and use the Check Your Audio and Video link on the Join Page or in the Waiting Room.
Why is my browser asking for camera and microphone access?
Prevail needs access to your camera and microphone to function properly. When your browser prompts you to allow prevail.ai to use them, click Allow.
Can I join from a phone or tablet?
Yes, both Prevail Members and Guests can join on a mobile device, though a desktop or laptop is recommended and mobile support is limited. Zoom-integrated Sessions must be joined through the Zoom mobile app, and you cannot attend a Session while on a phone call.
Contact Prevail Support
For assistance with setup, scheduling, or a Session in progress, contact Prevail Support. During a Session, you can also request live assistance from within the Session.